As part of their responsibilities, IT support technicians perform routine maintenance of computer/network systems. Earn Transferable Credit & Get your Degree. IT support technicians provide assistance to computer users by answering questions, resolving technical problems and maintaining a company's network, software and computer equipment. Checking computer hardware (HDD, mouses, keyboards etc.) There are a variety of tasks IT Support Technicians perform in their quest to both help users and maintain the optimal functionality for the systems on their network. IT support technicians offer support to users who are experiencing problems with their computers or software. IT Technician responsibilities include: Setting up workstations with computers and necessary peripheral devices. They work closely with Staff and Students on a daily basis helping to manage access to various learning and content management systems. (IT Support Technician: Job Description and Education Requirements. Other IT support technicians hold professional certifications, which often are acceptable in lieu of a degree. It is part tech job and part customer service. The listings below may include sponsored content but are popular choices among our users. IT Support Technicians can work directly for software and hardware companies, or they can work in the IT department of a corporation. An IT support technician who holds a bachelor's degree in computer sciences, information systems or a similar field is the most likely to find advancement opportunities. IT Support duties and responsibilities of the job. Ability to listen actively and extract the important information from user complaints, Analyzing hardware and software malfunctions to diagnose the root cause of the issue, Developing and implementing IT maintenance policies and procedures, Communicating and collaborating with other IT Support Technicians to proactively solve problems too complex for one person. An advanced understanding of network wiring and TCP-IP and the ability to use such understanding to build and maintain a functional network. What Are the Minimum Requirements to Maintain Certification with NASM? Technical support is also known as IT support, help desk, or service desk. Walk colleagues or clients through steps to help them resolve their technical problems. In many corporations, employees are issued devices such as company laptops, tablets or mobile phones. The hours they work depend upon the place of employment. Resolves routine technical problems. The national median salary for IT Support Technicians is $49,930. Provide technical assistance to dealers during the installation process; Conduct trouble shooting steps to identify the cause of the system not functioning properly and implement corrective actions They carry out diagnostic tests to identify and resolve faults in a technological system. It is up to IT Support Technicians to prioritize issues based on severity and immediacy. It's free! We dissected several IT Support Technician job descriptions to determine the following core IT Support Technician duties and responsibilities. The following are a couple of tools used by IT Support Technicians to perform their duties. An IT Technician performs maintenance, sets up company networks and troubleshoots for computer users on location. IT Support Technicians are responsible for setting up all hardware and ensuring said hardware is connected to the network. Utilizes basic technical knowledge to support IT initiatives and provide first-level technical information systems support to the university community. Create the perfect job-worthy cover letter effortlessly in just a few clicks! EFFECTIVE START DATE:1 August 2016. More generally, IT support technicians can work in a company's IT department, providing computer support internally to company employees. With excellent customer service skills and a knack for solving problems, those who choose a career as an IT support technician should have favorable job prospects. IT Technician responsibilities include installing and configuring computer hardware and being the primary point of contact for IT support within a company. Determining the best solution based on the issue and details provided by customers. Is Working on Your Computer Hurting Your Productivity? Technical support often contributes to or supports a company’s overall customer service philosophy, so the team or department may straddle the technical world of IT and the practical side of customer service. Use it to save time, attract qualified candidates and hire best employees. Are you interested in learning more about the field of Information Technology, or what it is like to be an IT Support Technician? Tasks may include: 1. In contrast to traditional training, technical support typically focuses on helping with a specific user problem or issue. Older machines are more susceptible to hardware issues and may need more-frequent maintenance. Curriculum, relevancy of sample programs, and outcomes will vary by school. They also help the users of a network to use relevant devices and applications by answering any questions that may arise. IT support technicians play a vital role in enterprise computing and networking environments. They update with an average of 2 posts per month and cover the hottest IT support issues. All other trademarks and copyrights are the property of their respective owners. It is the IT Support Technician’s responsibility to issue this equipment, as well as diagnose and repair any malfunctions. to ensure functionality. The role of IT Support Technician is an entry-level position. Responsibilities: Ensure connectivity of IT systems and the internet; Ensure clients are kept up to date regarding their incidents and requests; Ensure that all the incidents / requests are responded to within required SLA; ), Study.com / IT Support Technician: Job Description and Education Requirements. IT Service Technicians offer operational support to the system as well as assisting employees in an organization in matters related to IT. Working closely with the Director of Technology, the IT department, and the Communications department, the Technology Support Technician plays a vital role in supporting the learning goals of the school. Technical Support Jobs include roles as Maintenance Engineers, Help Desk Operators or Applications Support … Responsibilities: Develop, deliver, and groom a product roadmap. Study.com College Advisor that can help you compare costs and options. Want expert, personalized advice that can save you a lot of time and money? As an example, this would see you being promoted to a more senior technical support role and from there to a team, section or department leader. However, on-the-job training might be provided to a candidate, with only a high school diploma, who demonstrates exceptional communication, problem-solving and analytical skills. The U.S. Bureau of Labor Statistics predicts that employment for all computer support specialists will increase faster than average by 10% between 2018 and 2028. There are different ways to become an IT support technician, but most people in this career generally have an associate's degree. What Careers Should I Look Into if I Don't Want a Desk Job? Under direct supervision, installs, maintains, tests, and repairs systems and networks. To succeed in their fast-paced environment, IT Support Technicians must have the time management skills necessary to prioritize tasks based on immediacy. The Microsoft Certified Desktop Support Technician is awarded to IT support technicians who have 6-12 months of work experience and pass required exams on Windows operating systems and desktop applications. In this position, you will play a key role in providing support for all areas of IT. Technical support is a service that supports users of technology products or services. Support can be provided in person, over the phone or online. How Can I Get a Good Paying Job Without a College Degree? Free, fast and easy way find a job of 1.331.000+ postings in Richardson, TX and other big cities in USA. Alternatively, a role in technical support is a good stepping stone if you wish to move towards various other areas in IT, such as programming, IT training, technical sales or systems administration. A Technical Support Specialist job description sample is just what you need to create an attractive job application. Job email alerts. IT support technicians usually hold an associate's degree in computer science or a related field. All rights reserved. Areas of responsibility include, but not limited to, hardware and software for workstations, full user support, and technical problem resolution. They are also called desktop support technicians or computer support specialists. internal business partners to develop a roadmap of solutions needed to support key business processes. May train student employees. A+ Guide to IT Support by Jean Andrews – Jean Andrews is a best-selling author in the IT space, and the 9th edition of this IT guide is a big reason why. Assist management in creating training materials pertaining to computer troubleshooting and usage. IT Technician job profile IT Help Desk Technician responsibilities include: Serving as the first point of contact for customers seeking technical assistance over the phone or email. It has since grown to an international organization with chapters all over the globe. Lab Technician Video: Educational Requirements for Laboratory Technicians. By providing the training necessary to use current computer technology and software applications, a certificate program in... Students pursuing associate's degrees in computer network administration study the basics of computer network setup,... Research the requirements to become a computer network consultant. They address issues ranging from network systems to individual desktop computers. Information technology (IT) technicians maintain computer systems, provide technical support, and teach their clients the basic skills they need to operate newly installed programs. In many corporations, employees are issued devices such as company laptops, tablets or mobile phones. The Association for Information Technology Professionals. It is the IT Support Technician’s responsibility to issue this equipment, as well as diagnose and repair any malfunctions. POSITION OVERVIEW. IT Support Technicians are the “face” of the helpdesk. CRM Software – Client relationship management software is used by the IT department of some organizations to provide IT Support Technicians with an easy way to organize and prioritize issues. In many companies, you may find there’s a natural career progression within technical support. IT support technicians can work for computer software or hardware companies, assisting customers with products. They maintain computer and web functionality as per client requirements and support their … Responsible for the installation, management, maintenance, and capacity planning for computing and network infrastructure. Since the role of IT Support Technician is an entry-level position, the education requirements are minimal. Research University of Notre Dame's Degree Programs, Research University of Georgia's Programs, Research Northwestern University's Programs & Degrees, Research Western Governors University's Programs, Research DePaul University's Degree Programs, Research Kansas State University's Degree Programs, Research Towson University's Programs & Degrees, Research Louisiana Tech University's Degree Programs, Information Security Analyst: Education, Certification & Training, MBA in Strategic Management: Jobs & Salary, Bus Attendant: Job Description, Salary & Requirements. IT support technicians are essential members of today's workforce because of the widespread presence of computer technologies in businesses. IT Support Technicians work to maintain their employer’s computer systems and networks. © 2021 Job Hero Limited. Our company is looking for a IT Support Technician to join our team. Job Purpose: The IT Service Desk is the central point of contact for all IT related incidents and service requests. 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